---
title: "Customer feedback and issues"
section: "How-we-work"
summary: "GitHub Issues is our main public channel for feedback, keeping us open-source friendly and transparent."
---

Early on, we had too many feedback channels — email, Intercom, Canny, Discord, GitHub, Linear. We've since streamlined. Today, GitHub Issues is our main public channel, with everything else synced into it. This helps us stay open-source friendly, transparent, and focused.

## The Principle

The principle is simple: one source of truth, open to everyone.
